Direct Supervisor: Director of Franchisees Success

Dept: Operations

Location: Ontario/GTA

Salary: $85k-$95k + 10% performance based bonus + mileage reimbursed

Position Objectives:

Reporting to the Director of Franchisees Success, the Regional Operations Manager plays a key role in the overall performance and growth of the company’s network. You will ensure operational excellence across your assigned territory by maintaining brand standards, supporting franchisees, and implementing continuous improvement initiatives to deliver an exceptional guest experience.

Responsibilities:

• Conduct monthly visits to restaurants within your territory (franchises, academies, and corporate stores, where applicable) to assess compliance with the company’s operational standards.

• Ensure adherence to quality standards, food safety regulations, and health and safety policies.

• Identify operational gaps and develop actionable improvement plans in collaboration with franchisees.

• Analyze performance data and provide regular reports and insights to the Operations Director.

• Support franchisees in optimizing operations, improving efficiency, and enhancing the customer experience.

• Communicate proactively with the head office regarding exceptional, recurring, or urgent situations.

• Contribute to the continuous improvement of operational processes across the network.

• Build and maintain trusting relationships with franchisees, managers, and local partners.

• Provide coaching and ongoing support to franchisees to help them reach and exceed their performance goals.

Required Qualifications:

• Highly organized, analytical, and able to manage multiple priorities.

• Results-oriented, detail-driven, and able to thrive in a fast-paced environment.

• Excellent communication skills in English (French is an asset).

• Proficient with MYR, Cluster, Google Workspace, ClickUp, or similar tools

• Flexible and mobile across Canada; holds a valid driver’s license and has access to a vehicle.

• Autonomous, proactive, and able to work effectively with minimal supervision.

• Experience in a franchised or quick-service restaurant environment is a plus!

Job Requirements:

• Certificate or diploma in hospitality management, restaurant operations, or a related field.

• 5-7 years of experience in the restaurant industry, ideally in quality control or franchise operations management.

Artificial Intelligence (AI) Disclosure
We use artificial intelligence (AI) only to assist in generating a consistent set of interview questions. AI is not used to screen, assess, score, rank, or select applicants. All evaluations are conducted by human decision‑makers.